Terms & Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The domain name www.exlmart.com (hereinafter referred to as "Website") is owned by Excellent Computers having registered office at #74, Kamaraj Salai, Pondicherry, India (hereinafter referred to as "Exlmart").
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Exlmart website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Exlmart reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Exlmart notice or if it is discovered that you are under the age of 18 years.
Your Account and Registration Obligations
When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Here is our communication channels:
Support : WhatsApp (9345456677)
Support Level 2 : email@example.com
Prime Members : WhatsApp, Messenger & Twitter
Platform for Transaction and Communication
The Website is a platform that Users utilize to surf and interact for the transactions.
Return Policy :
Peace of mind with our 10 days returns policy. Just return your product unopened, with your receipt and we'll exchange it for something more suitable or refund.
Cancellation Policy :
Customer / EXLMART may cancel the orders for following reasons:
Accidental wrong order
Non availability of the product
Errors in the details provided
Problems identified by Credit and Fraud Avoidance department
In the unfortunate case of an order being cancelled by us, we will keep you posted on the same and 100% of your payment will be credited back to your bank account.
Customer can cancel the order within 60 min from placing an order. After 60 mins, if a buyer wants to cancel an order, they need to send cancellation request. However, cancellation is possible only if the product has not been shipped / self pickup.
If the buyer is sending a cancellation request, after the order is dispatched, unfortunately the order cannot be cancelled. Buyer should be suggested to reject the package, if they still do not need the product. At this point the shipment will be considered as a return and Exlmart will retain 3% of the invoice value + shipping charges. This amount is termed as Refund holdback.
Customer's account with Exlmart and all our support channels for the customer who apply for the order cancellation will go under temporary block for next 60 days for security screening purpose. Once the screening period over, Customer can unblock by sending a mail from their registered mail id to firstname.lastname@example.org.
Cancellation is not possible for followings :
Orders obtained for Deal of the Day/ Special Sale/ Discount Sale/ Limited Period Offer Sale, other promo sale products
Orders obtained on special occasions like Pongal, Diwali, etc
Order obtained for preorder products
In case of receipt of damaged or defective product or non ordered item, please report the same to email@example.com. This should be reported within 7 days of receipt of the product, however it will be entertained once we have checked and determined the same. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
EXLAMRT reserves all rights to cancel any order.
Refund : Once refund approved and initiated by Exlmart, It will take 1 to 15 working days to reflect in customer account depends on the customer payment method & payment gateway they have used.