Terms & Conditions

EXLMART :  Terms of use

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.exlmart.com website.

The domain name www.exlmart.com (hereinafter referred to as "Website") is owned by Excellent Computers having registered office at #74, Kamaraj Salai, Pondicherry, India (hereinafter referred to as "Exlmart").

Your use of the Website and services and tools are governed by the following terms of use as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Exlmart and these terms of use including the policies constitute your binding obligations, with Exlmart

For the purpose of these Terms of use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Exlmart allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Exlmart Computers.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Exlmart Policies (including but not limited to Privacy Policy available on http://www.exlmart.com/privacy) as amended from time to time.

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Exlmart website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Exlmart reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Exlmart notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.


When you use the website or send emails or other data, information or communication to us, You agree and understand that you are communicating with Us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Here is our communication channels:

Sales        : WhatsApp (9345456677)

Support     : WhatsApp (9345456677)

Platform for Transaction and Communication

The Website is a platform that Users utilize to surf and interact for the transactions.

Return Policy :

Peace of mind with our 10 days returns policy. Just return your product unopened, with your receipt and we'll exchange it for something more suitable or refund.

Cancellation Policy :

Customer / EXLMART may cancel the orders for following reasons:

Accidental wrong order

Non availability of the product

Errors in the details provided

Problems identified by Credit and Fraud Avoidance department

​In the unfortunate case of an order being cancelled by us, we will keep you posted on the same and 100% of your payment will be credited back to your bank account.

Customer can cancel the order within 60 min from placing an order. After 60 mins, if a buyer wants to cancel an order, they need to send cancellation request. However, cancellation is possible only if the product has not been shipped / self pickup.

If the buyer is sending a cancellation request, after the order is dispatched, unfortunately the order cannot be cancelled. Buyer should be suggested to reject the package, if they still do not need the product. At this point the shipment will be considered as a return and Exlmart will retain 3% of the invoice value + shipping charges. This amount is termed as Refund holdback.

Customer's account with Exlmart and all our support channels for the customer who apply for the order cancellation will go under temporary block for next 60 days for security screening purpose. Once the screening period over, Customer can unblock by sending a mail from their registered mail id to help@exlmart.com. 

Cancellation is not possible for followings :

Orders obtained for Deal of the Day/ Special Sale/ Discount Sale/ Limited Period Offer Sale, other promo sale products

Orders obtained on special occasions like Pongal, Diwali, etc

Order obtained for preorder products

​In case of receipt of damaged or defective product or non ordered item, please report the same to help@exlmart.com. This should be reported within 7 days of receipt of the product, however it will be entertained once we have checked and determined the same.  In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

EXLAMRT reserves all rights to cancel any order.

Refund : You can get a refund 1-2 weeks after the claim process finishes depends on the payment method you have paid.

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